Refund and Cancellation Policy

Invoicend is online software (a product of Scalasprint Solutions, Dehradun). The free plan costs nothing. This policy covers paid plans.

Cancelling

• You can cancel a paid plan at any time from Plan & billing in your account, or by emailing contact@invoicend.com.
• After you cancel, your plan stays active until the end of the period you have already paid for, and does not renew. Your account then moves to the free plan; your documents are not deleted.

Refunds

• First payment: if you are not happy, ask for a refund within 7 days of your first payment for a plan and we will refund it in full.
• Renewals: renewal payments are not refunded, except where a renewal was charged after you had cancelled, or where the law requires a refund.
• Charged in error or twice: we refund the extra charge in full.
• Service problems: if a paid feature was unavailable for a long period because of a fault on our side, contact us and we will offer a fair partial refund or credit.

Approved refunds go back to the original payment method within 5–7 working days of approval. Your bank or card issuer may take a few more days to show it.

How to ask

Email contact@invoicend.com from the address you sign in with, with “Refund” in the subject. We reply within 2 working days.

Delivery

Invoicend is delivered online. Paid features are available in your account as soon as payment is confirmed. Nothing is shipped physically.

Payments between you and your clients

Payments your clients make to you through UPI, bank transfer or your own payment link go directly to you. Invoicend cannot refund or reverse them; please contact the business that issued the invoice.